Shipping policy

Shipping & Delivery

How does shipping and delivery work?
Once you have placed an order, our team will carefully package your items and ship them within 24-48 hours (on business days). To speed up delivery if your order contains different types of products, you may sometimes receive them separately so we can get them to you as fast as possible.

Your products should be safely in your patiently waiting hands within 9-12 business days*. 

As soon as your order is sent you will receive a shipping confirmation email from us complete with a tracking number so you can follow its journey.

*Please note: all shipping timeframes are from the advertised date of dispatch. Should your item have a pre-order date (advised next to the product name in brackets), this is the date of dispatch. The delivery timeframe starts from the pre-order date it ships on. If there’s no date next to the product name, you’re in luck - it’s ready to go!

How much do I pay for shipping?
All orders include FREE and fast delivery, no matter how many products you order.

When will my order arrive?
Once your order is picked and packed, the magical journey from SlowArtistry HQ to your front door begins.  

All orders (no matter how many products you purchase) include FREE and fast delivery. You can expect your order to arrive within 9-12 business days* from the day you place it. 

*Please note: Although our delivery service quote us these expected delivery times, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date. 

How do I track my order?
Once your order has been dispatched, we will send you a shipping confirmation email which will have a ‘Track Order’ button so you can follow the live tracking updates!

Haven’t received your shipping confirmation email yet? Check your spam folder too (it may have ended up there).

Help, I think my order is lost/hasn’t been delivered?
Think your order might be lost in transit? Although we generally trust that your order will arrive between 9-12 business days, sometimes life happens and we aren’t able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date. 

If your order isn’t delivered within 20 days, please contact us and we can launch an investigation.

Can I change my shipping address?
Oops, is your order not being sent to the right address? We can absolutely help change this for you! Provided your order has not shipped, please send us the new details and we can change this over for you.

*Please note: We can only send your order to the address you provide on your order - if you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it so please check your address carefully!

Do you ship internationally?
Yes, shipping is international.